Project Goal - The ICS

 Development Archive


 Project Stakeholders

 Stakeholders Conference

 Final Report





Newsletter 10,  July 2014
Newsletter   9,  June 2014
Newsletter   8,  May 2014
Newsletter   7,  March 2014
Newsletter   6,  December 2013
Newsletter   5,  October 2013
Newsletter   4,  August 2013
Newsletter   3,  December 2012
Newsletter   2,  October 2012
Newsletter   1,  November 2011

Newsletter 10, July 2014

Last call: The IC-IC consortium wishes farewell,
but the ICS initiative does not end here

In this last Newsletter of IC-IC, the conclusion of the project is announced. Yet endeavours remain constant towards the implementation of the InfoConnectivity System (ICS), including provisions for you to stay in contact with the makers of the ICS.
Thank you!

As this research project is coming to an end, the IC-IC consortium, which is soon to disband, would like to express gratitude to all of you who had expressed their interest, posed questions, contributed to research, gave feedback, granted access to facilities, and much more. Without your support, the InfoConnectivity System (ICS) would not have reached its current level of development.

In the beginning of the project, we took on the challenge of creating a (foreign) traveller friendly information system, to give guidance along the way, where no other system could do so. That outset remained relevant through the course of the project, yet rapid development of technology in the past years imposed efforts of constant rethinking along the way, but never losing the aim out of focus.

Making plans for the ICS

The ICS, a service to set a future standard for the quality for information to be provided to travellers has received very positive responses from you, which have fostered our intentions to take up the challenge for an implementation of the system. In the months to come, discussions both inside and outside the IC-IC consortium will commence, examining possibilities to keep up our endeavours. This might include the submission for another project in the EC's new research framework programme "Horizon 2020", the collaboration with a Stakeholder for regional implementation, the cooperation with an umbrella organisation of air travel related Stakeholders to drive forward a more international, top-down approach, or other.

Keeping in touch

Keeping up our efforts also means that we keep an open ear to you, our Stakeholder. New newsletters will be sent out in case of relevant tidings related to the ICS, but beside this, we are pleased to receive your inquiries and remarks on the ICS now and in the future. Star Engineering GmbH, Coordinator, and IIID, the originator of this project are looking forward to communicate with you via:
IIID: info@iiid.net
STAR: Carolin.Stickel@Star-Cooperation.com
Please be sure to put "IC-IC" as the subject of your e-mail.

The website will remain online, providing you with all information on the ICS and IC-IC, and all the documentation on the Stakeholders Conference. Furthermore, the Twitter accounts @iiidtweet and @icicfp7 remain active to deliver news whenever appropriate. On Facebook, the page www.facebook.com/ICICfp7 will continue to give updates and invite you to "like" and share.

In addition, for your convenience, the direct link to the ICS Handbook download is again found right below.

Thank you very much for your continuous interest,
all the best,

Stefan Egger, IIID
IC-IC Dissemination


Newsletter 9, June 2014

Stakeholders Conference documentation:
A film, an animation, presentations and the ICS Handbook

On 28 May 2014, at Ecole Nationale des Arts Décoratifs (ENSAD), rue d'Ulm 31, Paris, France, the IC-IC Beneficiaries consortium gathered to welcome representatives from airlines, airports, urban and long haul public transport providers, the tourism sector, etc. to present the outcomes of the IC-IC research project. This Newsletter provides an overview of the event, and provides access to the complete documentation including a film documenting the event, a short teaser animation on the ICS and all presentations online. The ICS Handbook, a guideline for implementation, is made available via download.
The event

Introduction was provided by a teaser animation to explain the InfoConnectivity System (ICS), followed by the story of handing in the project, exemplifying its significance and expectations of the European Commission.

Next, an update was provided on the current global air travel situation by Valeria Croce of the European Travel Commission (ETC), underlining the need for initiatives such as the ICS.

Thereafter, the ICS was exemplified by showing its possible implementation and functions in a travellers (customers) journey. Then, IT topics relating to ICS implementation were raised, followed by a presentation of the concepts underlying the ICS that make it successful.

After the break, a panel discussion was initiated by a presentation of possible forms of collaboration of Stakeholders required to implement the ICS. This lead to a lively exchange on the preferences of stakeholders. Finally, questionnaires were handed to Stakeholders for feedback on implementation issues.

Concluding the event, Stakeholders were provided a link to download the ICS Handbook, a valuable document describing implementation possibilities, which provides links to further relevant information.

Stakeholders conference documentation

Please feel invited to go through all presentations, see the event documented on film, and watch the ICS teaser animation online by following this link: Conference


Newsletter 8, May 2014

Stakeholders Conference registration, feedback on the ICS,
and ICS mobile app function presentation

As the research activities are near completion, we are happy to present to you the latest developments. The final presentation on the three years of project research will take place in
the upcoming event on 28th of May, the Stakeholders Conference. This event, alongside with opinions of Stakeholders on the InfoConnectivity System (ICS), gathered in recent months will be highlighted. Finally, we will share a glimpse on a passenger journey, a presentation exemplifying the ICS' mobile app functions.
Stakeholders Conference: Register now!
The ICS (InfoConnectivity System) concept is complete!
In this project, a system which can be accessed through multiple information sources and be displayed in different information channels to provide all relevant information to the traveller has been created. However, such a multi-source system requires collaboration of data "owners" as well as "owners" of relevant media channels along a
passenger's journey. Such relevant owners (Stakeholders) are mainly organizations such as: public transport, airports and airlines, providing the "hard facts" directly related to transportation services, but also such that can provide information on general or more private needs of travellers. In these terms, representatives of the tourism would play a prominent role.
Keynote Speaker Valeria Croce of ETC
I am proud to announce that Ms Valeria Croce, head of research and development of the European Travel Commission (ETC), will be joining the Stakeholders Conference as a speaker for the slot:
• Keynote: The EU as a travel destination- global comparison and trends. I am looking forward to this exciting talk, to give us the latest insights and set a frame of reference, from a tourism perspective.
Registration is handled by evenbrite.com, to ensure simple and easy registration. Just click the link below and register within about two minutes. Participation is free of charge, the number of participants is limited and will be handled on a first come - first serve basis
Click here to register: https://icicfp7.eventbrite.com

Preliminary programme
For all of you who intend to partake in the Stakeholders Conference, here is a reminder on date, venue and preliminary programme:
28 May 2014,
at Ecole Nationale des Arts Décoratifs (ENSAD)
rue d'Ulm 31, Paris, 75240 France
13:00 Start of the conference
• Welcome and introduction
• European perspective: EU policies and research on travelling
• Keynote: The EU as a travel destination - global comparison and trends
• The InfoConnectivity System (ICS): Use examples
• The unique ICS concept: What is behind it?
14:50 Break
• ICS implementation: Requirements and steps
• Discussion and feedback
17:00 End of the conference
Stakeholders feedback on the InfoConnectivity System (ICS)
In "Stakeholders Forums" held in the past months, the IC-IC project partners teamed up with Key Stakeholders of the project, to review developments of and expectations for the ICS. Mainly transport related organizations from regions Frankfurt and Paris participated. Especially goals and benefits were discussed with the participating Stakeholders:
Stakeholders feedback on the ICS' functionalities:
• The ICS tracks, exchanges and displays the operational status of facility- and mobility-services,
   linking services of participating operators, making the traveller enjoy the journey, and feel safe and
   sound. It takes effect over multiple channels, thus not relying on digital channels only.
Stakeholders on the benefits of the ICS:
• It should be a system of orientation for the traveller, showing the complete journey as well as next
   immediate steps.
• There is the potential that the ICS improves passenger flow.
Opinions of Stakeholders on the implementation of the ICS:
• Because of competition, if one airport region adopts the ICS, others will follow.
• To solve data roaming issues it might be useful to have telekom providers in the ICS consortium.

Passenger Journey Presentation
In order to place the traveller and his needs in the center of attention, designers of the ICS combined properties of passengers with infrastructure and environments they move through, together with tasks to be completed along their path. This produces understanding of the travellers needs in terms of language, understanding of concepts, stress, and more, and allows to establish which, where and when information is needed, and by which means it should be provided.
Apart from this, user interaction concepts can be explored through the passenger journey, as the presentation indicated below illustrates.
You will see various steps of a passenger journey, appearing needs, encounters with different environments, all having consequences in terms of function and interaction on an ICS mobile app. View the presentation here.

Newsletter 7, March 2014

The uniqueness of the InfoConnectivity System (ICS), and Stakeholder events update

ICS frontend and backend development pressing on to meet tight deadlines. Intermediate results are currently presented to Key Stakeholders In Amsterdam, Frankfurt, Paris and Vienna, along with description of the ICS uniqueness, and benefits. Invitation to the Stakeholders Conference in May.
Gathering Stakeholder feedback: Stakeholder Forums taking place
Whilst the development of the ICS further takes shape, intermediate results are currently being presented to Key Stakeholders of the airport regions focused on in this project. In the Stakeholder Forums, valuable feedback is gained from Stakeholders on the current status of work, the goals and benefits of the ICS.

In addition, questions are raised concerning the ICS’ implementation
and future utilization is discussed. The possibility to access information from several Stakeholders of transport hubs in the airport regions via an “ICS consortium” and several forms of collaboration are debated. In preparation of such consortia, Key Stakeholders are requested to judge the ICS’ socio-economic impact on an airport region implementing the system.

Results of the Stakeholder Forums will be compiled and evaluated in order to streamline work on the ICS, the related business model and policy recommendations. A summary of the results will be provided in the next newsletter.
Uniqueness, goals and benefits of the ICS
Content as currently provided to Key Stakeholders at the Forums: In a presentation found here, the unique features of the ICS, setting it apart from other systems are laid out.

Current ways of providing information to travellers suffer from shortfalls such as systematic inconsistency and lack of important information, or information not relevant for the traveller. They increase the latent high
stress level of travellers, foster feelings of uncertainty and incapacitates travellers to take up important information or understand it. This results in a low performing passenger flow and a downgraded view on the experienced public transport system, and flight destination (airport region) in general.

To overcome this situation,
the ICS reduces stress and uncertainty of travellers, as it
• utilises the potential of information to a maximum account, by
• tailoring and providing information for situated context.

The ICS accompanies the passenger en route,
forming a seamless travel information ecosystem to empower travellers, and make them feel safe, welcome and in control.

Implementation of the ICS in the airport region fosters:
• a raised rating of the flight destination and transport modes
• an optimised passenger flow
• additional revenue possibilities

Invitation: Stakeholders Conference - Registration still open!
Taking into account the feedback of Key Stakeholders from the Stakeholders Forums, the development of the project and the ICS is taken further to its final status, which will be presented at the final event of the project, the Stakeholders Conference.

Join the project team and experience first hand how the ICS will meet your and the travellers demands, and decide yourself whether the ICS
has the potential to become the leading traveller information standard.

Stakeholders Conference, 28 May 2014, at
Ecole Nationale des Arts Décoratifs (ENSAD)
rue d'Ulm 31, Paris, 75240 France

Registration is still open: just download, fill out and return the registration form provided. Participation is free of charge, the number of participants is limited and will be handled on a first come - first serve basis.

Newsletter 6, December 2013

The ICS app back-end system and Stakeholder events update

Development of the functional concept of the ICS mobile app front-end yielded first tangible results. Concepts are verified through exposure in specific travel scenarios. A clickable prototype illustrates the current status of the front end. The ICS ICT back-end system is being
set up.
The InfoConnectivity System (ICS) developed in this project is geared to support air travellers on their way through, from, or to the airport by providing interconnected information. With the ICS information should be readily available just in time to avoid to slow down or stop passengers, or to have the onward journey obstructed. Time gained due to forecasts of the ICS can be used to shorten the overall journey, or be spent for discretionary activities (e.g. shopping, etc.) that have the potential to reduce stress inherent in travel. Steps to set up the ICS have been taken and are described below.
ICS mobile application (app)

Under the title Ideation & Design, the project consortium, led by Work Package 5 leader Fuenfwerken, is working on the creation of a front-end solution for the ICS app, the InfoConnectivity System's mobile application.
During technical meetings in Berlin and Amsterdam, visual and functional design concepts were substantiated, based on the needs of hypothetical air-travellers (personas) on their journeys at the airport and through connected public transport systems. This resulted in functional concepts visualised by employing wireframing techniques.
Subsequently, concepts were verified by simulated scenarios of crucial tasks required to be performed by personas along the journeys, resulting in a re-draft of the front-end concept. The refinement cycle of repeated design based on persona/journey/scenario requirements is meant to continue, culminating in a presentation consisting of a descriptive document, an animated demonstration (possibly a film) of the use of the ICS app, and back-end software.
A clickable prototype of the current status of the ICS app front-end is already now available: invis.io/ZEJMCM2H
Have a try!
A presentation on the current status of Ideation & Design can be found here:

ICS ICT back-end system
While the ICS app front-end is developing, concepts for an ICT back-end solution, interacting with the ICS app and possible other devices are being investigated. The ICT system as envisioned should be able to:
- provide situation related, anticipatory travel information
- mediate between differing transport networks
- be suitable to access and store multi-lingual travel information and show it on mobile phones
- accommodate different users and scenarios using specific interfaces

In order that the ICT system supports these functions, the IC-IC partners currently work on the system architecture with a special focus on the architecture used for POIs (Points Of Interest), where ICS information could be provided. Consequently, use cases related to POIs are being investigated and prototypical APIs (Application Programming Interfaces) will be set up to carry out first tests within the next weeks.
Key Stakeholders commenting on the ICS in "Stakeholders Forums"
   As previously announced, in January and February 2014, selected Key Stakeholders to the project (airports, public transport providers, airlines, manufacturers, ... ) may expect to be invited to participate in “Stakeholders Forums" to comment on the current status of the ICS development. Four Forums (workshops) are planned be carried out, one at each of the airport regions of Amsterdam, Frankfurt, Paris and Vienna. Key Stakeholders will be asked to join the one event in the region they relate to. Invitations are currently prepared.
Stakeholders Conference - New date: 28 May 2014
As the venue, the premises of Ecole Nationale des Arts Décoratifs (ENSAD) located in the famous Cartier Latin in Paris, France, was not available on 26 May 2014 as announced in Newsletter 5, the IC-IC Stakeholders Conference had to be rescheduled for 28 May 2014. The Conference will present the projects advanced results to a wide audience of peers, and address issues concerning the implementation of the ICS.
Stakeholders Conference - Registration now open!
Grasp the opportunity to be the first to know the project results, that can help to improve the "hospitality factor" for your customers and passengers, or enhance passenger flow by the concept of information connectivity! You may already now register for participation: just download, fill out and return the registration form provided.
Participation is free of charge, the number of participants is limited and will be handled on a first come - first serve basis.
Newly designed and redrafted synopsis!
We have updated the project synopsis for a more precise description and an improved look for the PDF download!

Newsletter 5, October 2013

Continued ICS development and Stakeholder events

This fifth IC-IC Newsletter notifies on the activities that jump started the development of the InfoConnectivity System ICS, and announces the dates for two events: Key Stakeholders Forum and Stakeholders Conference.
Development of the ICS unfolds
Since the last project plenary meeting held at the beginning of September in Paris, France, teams responsible for the development of work package 4 and work package 5 met several times, joining forces to create the InfoConnectivity System (ICS). The ICS, the main goal of the project IC-IC, will support travellers by timely providing needed information.
Currently in WP4, technical aspects of the ICS are reviewed and put into relation with WP5 developments, governed by information content and functional design. Before the end of 2013, first model applications of the ICS will be made ready to be displayed to a selected group of so called IC-IC Key Stakeholders.
Key Stakeholders to comment on the ICS
In January and February 2014, the selected group of Key Stakeholders to the project, being airports, public transport providers, airlines and manufacturers, ... (listed here) will be invited to participate in Stakeholders Forums to comment on the current status of the ICS development. Four Forums (workshops) will be carried out simultaneously, one at each of the four airport regions of Amsterdam, Frankfurt, Paris and Vienna. Key Stakeholders will be asked to join the one event in the region they relate to. Invitations shall be issued suit.
Stakeholders Conference date and venue fixed
On 26 May 2014, the IC-IC Stakeholders Conference will be taking place on the premises of Ecole Nationale des Arts Décoratifs (ENSAD), located in the famous Cartier Latin in Paris, France. Five months before the projects official end in October 2014, the Conference will be geared to present the projects results to a wide audience, raising questions concerning the implementation of the ICS. Invitations will be sent to you via this channel. Parties interested in participating in this event may already now raise hands and send email addresses and names of participants to stefan.egger@iiid.net, together with information of your organisation, department and postal address.

Newsletter 4, August 2013

Suspension of the Project and continuation

This fourth Newsletter of the IC-IC project explains the effects of a now concluded project suspension. An exchange of project partners took place, the project's duration and schedule were modified. Please take note of the new dates for the Stakeholders Forum (November 2013) and Stakeholders Conference (May 2014).

In relation to the completion of work package three and the midterm review, the project was granted a suspension by the EU in order to consolidate. Three new partners entered the project: Fuenfwerken Design AG (Germany) and ESPI Designers bv (The Netherlands), took over responsibilities for the airport regions of Frankfurt am Main and Amsterdam, and Fluidtime Data Services GmbH (Austria) engages as new technological developer for the ICS. We warmly welcome them on board and wish the withdrawn partners farewell, thanking them for their support. Along with the consolidation comes a change in coordination: this responsibility is put in the trusted hands of Star Engineering GmbH (Germany), Ms Nuray Kous-Giousouf.

New timeline

The suspension delayed the project for 5 months, implying several scheduled items to be shifted, including the end of the project, now October 2014.

Stakeholders Forum

The Stakeholders Forum, an event to involve selected Key Stakeholders into the project's development, is planned to take place during November 2013. A separate invitation will be issued in due time.

Stakeholders Conference

This event is planned to take place in May 2014. It is set to provide - five months before the project's official end - details on the to be developed InfoConnectivity System (ICS) to an interested wider audience. An invitation for this event will be issued via one of the next newsletters. In the meantime, you may utter your interest for participation here: Stakeholders

Next up

Work package five is to commence with the development of ICS model applications, closely collaborating with work package four, in which elaborated exemplary content for the ICS is put into digital format. Together, advanced information presentation and exemplifying content will form the first draft of the ICS.

Newsletter 3, December 2012

Does transport information meet the traveller’s needs?

Having concluded on-site studies at public transport hubs ¹) connected to European airports of Frankfurt, Amsterdam, Paris and Vienna, the results provide insights on the availability of information expected by travellers to be provided to them on their way to- in- and from an airport. This allows a comparison of information available on site with expectations of transport provider representatives on where information for travellers would be needed ²).

The outcome makes clear that in some defined areas (so-called "stages") along the route of a traveller, where specific information is requested by travellers, the perception of public transport providers on the need for such information partially deviate. The following graphic shows the 6 defined stages with their results below.

The number of yellow dots indicate the degree to which public transport providers estimate the need for traveller information in a stage, the grey bars reflect to which degree information is provided as demanded by travellers as found in the on-site studies. Please note that on-site studies cited results for 4 stages only.

Information demand / information provision comparison per “stage”

Left to right:

For stage "At home/hotel", public transport stakeholders indicated the second largest need of information.

Stakeholders judged stages "At stop or station" and "On public transport” to be most important for information provision, the on-site studies indicate for "At stop or station" the second largest sample of information found available (51%), relatively well matching estimated demand for available information.

"On public transport" fell short: only 25% of needed information is provided, while stakeholders claim this stage to be one of the two most important ones.

"At stop or station" at the airport is considered by stakeholders to be in 3rd place of being important to provide traveller information, none the less, it was found that 51% of information requested by travellers was available.

"In airport", was assigned to be of lowest importance for traveller information, while on-site studies indicate the highest rate of traveller information (60%) available.

Information "On plane", as "In airport" was judged by stakeholders to be of lowest interest for travellers.

Focus of the InfoConnectivity system

According to this comparison the ICS (InfoConnectivity System) developed in this project is most needed to provide traveller information where there is a low density of information found, and where the judged demand for it is considered high by stakeholders. At this point, stage "on public transport" has to be considered to be in the centre of focus of the ICS development.

An explanation of the ICS can be found here: Projectgoal

¹) Deliverable D3.5, "Analysed infoconnectivity shortfalls", currently under review by the European Commission
²) French stakeholders meeting held on 8 March in Paris. Participating stakeholders: SNCF, RATP, Metrolab, EADS, AFIMB and Etalab.

Gendered innovation workshop

IC-IC Coordinator Peter Simlinger of IIID engaged in discussions on the possible impact of gendered innovation strategies on the IC-IC project at the workshop:
Gendered Innovations in Science, Health & Medicine, Engineering
20/21 September 2012
Venue: Spanish National Research Council (CSIC), Rue du Trone 62, Brussels

Save the date - IC-IC Stakeholders Conference

In August 2013, a conference is scheduled in order to discuss and comment intermediate results. Your input will be taken into consideration for the further development of the project and the ICS. Register as a stakeholder: Stakeholders

Key-Stakeholders Forum

At the beginning of 2013 the Key Stakeholders will be invited to get together for a "Key-Stakeholders Forum". Time and place shall be communicated in time.

Newsletter 2, October 2012

IC-IC enhances interconnectivity of transport modes by providing Information-Connectivity to travellers

The project IC-IC “Enhancing interconnectivity through infoconnectivity” is part of the European Community’s Seventh Framework Programme focussing on improving transportation of passengers by enhanced intermodality. Its purpose is to develop an InfoConnectivity System (ICS) which provides useful information to the passenger while travelling and explicitly while changing transport modes. ICS supports passengers so that they can enjoy smooth travel despite using various transport modes and encountering different countries and languages.

Project goals

-  Identification of current practice in passenger focused information in interconnections between
   short- and long-distance transport networks (airports and connecting ground and air transport)
-  Suggestions of innovative passenger focused information supply
-  Suggestions of mobility enhancing concepts of interaction between transport network and their
   passengers in zones of intertwined information
-  Model applications to show how intertwined information, ”designed for all“ in a multitude of
   languages, could work
-  InfoConnectivity guidelines for optimization of existing interfaces between transport networks
   and passenger target groups addressing design, planning and deployment aspects.

Current progress and results

During the first half of the project (18 months) preparation activities for the development of an ICT (Information & Communication Technology) based ICS (InfoConnectivity System) were performed. In this sense a survey in three different European countries (Spain, Poland, and Russia, more than 4500 persons) was executed in order to identify traveller information currently missing and the demand and possibilities for an ICT enhanced ICS.

Traveller journeys: Landing Journey (above) and Take-Off journey and their segments (stages) in which situation related information is provided to travellers

In a second step, required customer (traveller) information was detailed by exploring the needs of "Personas", derived from passenger focus groups, in defined travel-scenarios. This allowed for new perspectives of required information, by e.g. elderly or handicapped travellers as well as young, mobile ones.

Field investigations

Above activities lead to the creation of a comprehensive "ICS traveller requirements table", covering 160 traveller needs to be met by information. To compare information currently provided in travelling environments to the actual traveller information needs established, field investigations, carried out in transport networks of airport regions Amsterdam, Frankfurt, Paris and Vienna were carried out by means of fact-finding and benchmarking of self-service machines.
Results confirm the arguments and assumptions made at the outset of the project IC-IC, showing the need of additional customer information for creating a smooth journey and receiving information on transport hub locations well in time in order to enjoy the stay and make good use of waiting time. Although information is available, sometimes in more than one language and/or via different kinds of media channels, information is not connected and mostly concerns only ticketing and pricing.
Find more on IC-IC's current development status in the presentation “IC-IC development” on Development

Next steps

Currently, different technological possibilities for ICT are evaluated for their appropriateness. With these results, the development of the InfoConnectivity System starts. The development and implementation/testing of the ICS are subjects of the second project period.

Potential of the ICS (InfoConnectivity System)

The ICS should aid travellers from different countries with different capabilities, and especially when switching transport modes, by providing essential information in various languages in a simple and easy way, that are otherwise not accessible.

Information will be provided to the traveller when the need arises, taking into account the issue of low working memory of travellers, possible reduced capabilities, such as mobility or visual impairments, or cognitive difficulties (e.g. not understanding concept behind ticket price systems).

In this inclusive way, foreigners as well as experienced travellers should welcome the support of the InfoConnectivity System (ICS), and appreciate its guidance as a being welcome inside the public transport environment that is otherwise usually experienced to be less inviting or even hostile.

By implementing a future ICS in European airports with international/global traffic, relevant stakeholders, such as public transport providers, the flight industry, but also very prominent the tourist sector would benefit, since the ICS would raise the “hospitality factor” of that region. It is easy to come again to a destination where travellers know that they are cared for.

The ICS should make travelling more enjoyable and smooth, as customers can plan and adapt better to changes, or use waiting time in a meaningful way. All in all, tourist attraction could be improved via a readily available, consistent ICS, which provides information throughout various transport providers.
Find more on the ICS in the (updated) presentation “ICS Definition" on Projectgoal

Save the date - IC-IC Stakeholders Conference

In August 2013, a conference is scheduled in order to discuss and comment intermediate results. Your input will be taken into consideration for the further development of the project and the ICS. Register as a stakeholder: Stakeholders

Key-Stakeholders Forum

At the beginning of 2013 the Key Stakeholders will be invited to get together for a "Key-Stakeholders Forum". Time and place shall be communicated shortly.

Newsletter 1, November 2011

Better informed travellers make passenger handling more effective

Investigating the chain of events during a journey to/from the airport by public transport, the objective of this international research project is to improve the experience and speed of travelling. Involving the airports of Amsterdam, Frankfurt, Paris and Vienna, and related ground transport and airlines, an InfoConnectivity System (ICS) will be developed. ICS will support travellers with currently missing information, which they already wish to have with regard to facilities and services of the next immediate step of the journey and/or next transport provider(s).

Providing such information at the right time will help to:

- increase speed of change between transport modes
- reduce time required for standard processes
- decrease the need of personal advice while proceeding to boarding a plane/train/bus, etc.
- decrease number of missed flights and need for rebooking
- improve baggage handling and security efforts for abandoned baggage
- create more extra-time for shopping and spending time at facilities at the airport/train station, etc.
- make travelling a more enjoyable experience

Intermediary Results

In order to analyse the requirements of travellers in terms of information and information provision, aside from interviews conducted with partaking airports, more than 4500 persons in Poland, Russia and Spain were queried. Results indicate that the use of public transport for transfer to or from the airport or train station lacks attractiveness among travellers due to estimated or factual shortfalls of public transport services. The number of interchanges seemed to be the main difficulty followed by poor frequency and failures in schedule.

Next: Field Research – Discovering information gaps/shortfalls

Currently, a number of typical travel scenarios are being elaborated involving relevant passenger groups. Additionally, requirements of the ageing population are considered by utilising an "Age simulator", a suit that lets test persons experience the obstacles old persons encounter when moving, filling out forms, operating "Self Check-in", or a ticket machine. All passenger groups will be represented by test persons and monitored along their journeys. Research will be carried out on premises of the following airports, including connected public transport: Schipol/Amsterdam (NL), Frankfurt am Main (DE), Charles de Gaulle/Paris (FR) and Vienna Airport (AT). The results will give further insights on information gaps imposing obstacles onto travellers.
Age Simulator

Save the date - Your contribution to the project

Contribute to IC-IC by becoming a Stakeholder of the project and follow the latest developments and results by receiving our newsletter. In August 2013, a conference is scheduled in order to discuss and comment intermediate results. Your input is taken into consideration for the final ICS handbook and policy recommendations. Register as a stakeholder: Stakeholders

© 2015, International Institute for Information Design (IIID)